Holmes and Castle took control of our rental property 5 months ago. From accompanying possible tenant’s around, qualifying them and keeping us in the picture at all times her professionalism shone through. It continue’s to reflect her ability to keep on top of any issues that may occur. Giving us peace of mind. A property inspection was conducted after 3 months. Any problems that have cropped up have been dealt with immediately and efficiently. Communication verbal and written are excellent, with solutions found when needed. We can highly recommend Abi Phillips (Holmes & Castle) as an excellent Management Company
- Mrs & Mr J Smith
I have always found Holmes and Castle to be prompt and professional in all communications. They are helpful and polite providing a valuable service which is personal and very much appreciated
- Mr R King
Since 2015 I have been using Holmes and Castle to manage my house rental in Oakdale, Blackwood. Being a landlord who is living in Asia, it is difficult to deal directly with the tenant and to keep an eye on the property or organise any works required. Since Abi has taken over the company the service has been second to none. I have absolute trust in Abi from finding the right type of tenant, managing the property and dealing with all maintenance and service issues that arise. Information feedback is always clear and prompt, so decisions can be made quickly. Whenever an issue arises either with the property or tenant, Abi will always find the best solution to resolve the problem and will always find suitable qualified contractors to deal with any maintenance issues, all at a reasonable cost. In fact I was so happy with their service, 3 years ago, I switched a second property I had in Cardiff over to Holmes and Castle to manage, a decision I have yet to regret.
- Mr & Mrs Hayes
We had decided to rent our house out during a very traumatic time and temporarily needed a house with more space. From the start of the process, Abi was very professional and understanding, it’s clear she’s extremely experienced and knowledgeable in lettings management. From supporting us through the intricacies of the rent smart Wales process, to advertising our house, to screening potential tenants, we could see she only had our best interests at heart. During the period we had the property rented, she dealt with any issues promptly and ensured clear and timely communications between all parties took place whenever required. We can’t recommend her services highly enough!
- Mr & Mrs J Meacham
I bought my rental property in April of 2017 and Abi of Holmes and Castle has managed it ever since. I have always found the service provided to be excellent, professional, helpful and prompt. Abi takes care of every detail however small from Tenancy agreements, house inspections and arranging repairs. For myself it has taken all of the hassle out of renting and I would highly recommend the service that Abi and Holmes and Castle provide.
- Mr P Cocker
We have been using Holmes and Castle to act as the letting agent for our Church manse for over a year now and have been very satisfied with the way the company conducts business. Abi is very friendly, helpful, efficient and professional. We have known Abi through other letting agencies over many years, and are very happy to support her in her business. Anyone deciding to use Holmes and Castle letting agency would not be disappointed with the service it provides, and we, as a church, are more than happy to recommend this company.
- Hope Baptist Church
We love Abi's experience and honesty, communication is fantastic and our Tenants have always stayed long term due to the efficient service that Abi provides to them on our behalf. We searched thoroughly for letting agents before choosing Holmes and Castle and have not regretted our decision once. We only wish we had more properties to let as we wouldn't hesitate to stay with Holmes and Castle. If you want a dedicated agent to entrust your property with we would recommend Holmes and Castle 100%
- Mr & Mrs L Christian
Abi has been managing our let property since starting Holmes and Castle. We value Abi’s honesty and integrity, and her commitment to providing a great service that is second to none. She has carried out regular inspections and reported on these, collected the rent and paid us on time every time, drawn up new contracts when required, and generally offered advice where it is needed. We are so glad that we chose Abi to manage our let property.
- Mr & Mrs P Smith